Connect with our support team! – Brand Academy

With your Promoboxx account, you gain access to a number of support avenues. Our support team is available Monday through Friday, 9 am-5 pm EST. We are passionate about supporting retailers and local businesses, so please feel free to get in touch or learn more using the channels below.

Email:

brand-support@promoboxx.com

Phone: 800-380-7502

ext 3 for brand customers

Please note that when you give us a call, you will be asked to leave a voicemail. Your voicemail will be transcribed and sent to our support team who will call you at your preferred number within a few hours. Please include the best time to contact you if you prefer to receive a callback. If your issue is urgent, please indicate this in your voicemail so we may return your call as soon as possible.

*Currently, Promoboxx offers customer support in English only, though we do our best to accommodate all languages. Some brands may offer content in other languages. Please inquire to learn more.